Information We Collect

When you use clenovario's services, we collect different types of information. Some you provide directly, others we gather automatically through your interactions with our platform.

How We Collect Information

Most information comes directly from you through forms, account setup, and service usage. We also use cookies and similar technologies to understand how people interact with our platform. And occasionally, we receive information from third parties like payment processors – but only when you've authorized that connection.

How We Use Your Information

Your data helps us provide and improve our services. Here's what that looks like in practice:

• Delivering the budget communication tools and features you've signed up for
• Processing transactions and maintaining accurate financial records
• Sending service updates, security alerts, and important account notifications
• Responding to your questions and providing customer support
• Improving our platform based on usage patterns and feedback
• Detecting and preventing fraudulent activity or security threats
• Meeting legal obligations under Australian financial regulations

Data Sharing and Third Parties

We don't sell your personal information. Period. But we do share data with specific partners to keep our service running smoothly.

Service Providers

Payment processors, cloud hosting services, and email delivery platforms receive limited data necessary to perform their functions. These partners are contractually bound to protect your information and can only use it for the purposes we specify.

Legal Requirements

Sometimes we're required to disclose information to law enforcement, regulatory bodies, or courts. This only happens when legally mandated or necessary to protect rights and safety.

Business Transfers

If clenovario merges with another company or sells assets, your information may transfer as part of that transaction. We'd notify you well in advance and ensure the new entity respects this privacy policy.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, contact our privacy team at help@clenovario.com. We'll respond within 30 days and verify your identity before processing requests.

Data Security

Protecting your information is something we take seriously. Our security measures include:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Strict access controls limiting who can view your information
• Secure data centers with physical and digital protections
• Employee training on data protection and privacy practices
• Incident response procedures for potential security breaches

No system is completely foolproof, but we maintain comprehensive safeguards and continuously update our security protocols to address emerging threats.

Data Retention

We keep your information only as long as necessary to provide services and meet legal obligations. Retention periods vary based on data type:

After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.

International Data Transfers

clenovario primarily stores data on servers located in Australia. However, some service providers operate infrastructure overseas, which means your information might be processed in other countries.

When data leaves Australia, we ensure appropriate safeguards through standard contractual clauses and verification that receiving countries provide adequate protection levels. You have the right to request details about specific transfer mechanisms.

Cookies and Tracking

We use cookies and similar technologies to improve your experience. These small files help us remember your preferences, analyze site performance, and provide personalized features.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality and security
• Performance Cookies: Help us understand how visitors interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights for service improvements

You can control cookies through your browser settings, though disabling certain types may affect site functionality.

Children's Privacy

clenovario's services aren't designed for individuals under 18. We don't knowingly collect information from children. If we discover we've inadvertently gathered data from someone underage, we'll delete it promptly.

Parents or guardians who believe their child has provided information to us should contact help@clenovario.com immediately.

Changes to This Policy

Privacy practices evolve, and we update this policy periodically to reflect changes in our services or legal requirements. When significant modifications occur, we'll notify you through email or prominent site notices.

The "Last Updated" date at the top shows when we most recently revised this document. Continuing to use clenovario after changes take effect means you accept the updated terms.