At clenovario, we're straightforward about how we use tracking technologies on clenovario.com. This policy breaks down what these technologies are, why we use them, and how you can manage your preferences.

What Are Cookies and Tracking Technologies?

Cookies are small text files that get stored on your device when you visit our website. They help us recognize you when you come back and remember your preferences. Think of them as digital bookmarks that make your experience smoother.

We also use similar technologies like web beacons, pixels, and local storage. These work alongside cookies to help us understand how people interact with our educational content and financial tools.

Types of Tracking We Use

How Tracking Enhances Your Experience

Personalized Learning Paths

When you interact with our budget communication resources, tracking helps us suggest relevant content based on what you've previously found helpful. If you've been exploring debt management strategies, we might highlight our upcoming workshops on financial planning.

Improved Platform Performance

Analytics data shows us which tools load slowly or cause confusion. Last year, tracking revealed that our mobile budget calculator was frustrating users — so we rebuilt it from scratch. Now it loads three times faster.

Relevant Program Recommendations

If you've spent time reading about retirement planning, we can show you information about our advanced financial literacy programs starting in late 2025. This beats showing you content about student loans if that's not what you need right now.

What We Track Specifically

• Pages you visit and how long you spend on them
• Which educational resources you download or bookmark
• Search terms you use within our site
• Links you click and forms you complete
• Your device type, browser, and screen resolution
• Whether you arrive from search engines or other websites
• Your approximate location (city level, not exact address)
• Time and date of your visits

We don't track what you do on other websites unless you arrive at clenovario.com from one of our advertisements. Even then, we're only seeing that the ad brought you here — nothing more invasive than that.

Data Retention and Your Control

Different tracking technologies have different lifespans. Essential cookies might last just for your browsing session and disappear when you close your browser. Functional cookies could stick around for several months so your preferences remain intact. Analytics cookies typically last about two years, giving us enough data to spot long-term trends.

You're always in control. You can delete cookies from your browser anytime — though doing so means we won't remember your settings next time. Your browser also lets you block cookies entirely, but some parts of our website might not work as smoothly.

Third-Party Tracking

Sometimes we use services from other companies that set their own cookies. For example, if we embed a video from an educational platform, that platform might use tracking to see how many people watched it. Or when we use analytics tools to understand visitor behavior, those services place their own tracking files.

We're careful about which third parties we work with. They all commit to handling data responsibly and following Australian privacy standards. But they do have their own privacy policies that govern how they use the information they collect.

Your Rights and Choices

Under Australian privacy law, you have several rights when it comes to tracking and data collection:

• You can ask us what data we've collected about your visits
• You can request that we delete your browsing history from our systems
• You can opt out of marketing-related tracking while keeping essential functions
• You can update any preferences you've saved on our platform
• You can lodge a complaint if you believe we've mishandled your information

Keep in mind that if you opt out of all tracking, some features won't work. Our budget calculators need to remember your inputs, and our learning platform needs to track your progress through courses.

Updates to This Policy

We update this policy occasionally as we add new features or as regulations change. When we make significant updates, we'll post a notice on our homepage for at least thirty days. The "last updated" date at the top of this page shows when we made the most recent changes.

For our autumn 2025 program launches, we're planning to introduce some new interactive tools that might use additional tracking to personalize learning paths. We'll update this policy before those features go live.